Delivery & Shipping Policy
Delivery Time Frame:
- Our Customer Service Department will contact you by phone or text to confirm your Cash on Delivery order to assure timely delivery. Your order will be submitted to our trusted delivery services warehouse for dispatch as soon as it has been confirmed
- The entire ordering process takes 3-5 working days, including packing, picking, and shipping
-If there is a delivery delay caused on by unexpected situations or a problem with the product, our team will notify the customer(s) through email or phone.
Shipping Cost:
You might be thinking shipping costs might be depending up on the Product’s weight or size. Whereas
WE OFFER FREE SHIPPING ACROSS THE PAKISTAN!
No matter where you live or what you order
IT’S ALL FREE SHIPPING FOR EVERY CUSTOMER!
Return & Exchange:
We provide easy return and exchange options to our customers for any possible reasons whether it’s because of a change of mind or if they receive a defective item or something different from what they ordered.
For more information about Return & Exchange visit here for inquiries and Refund or exchange visit here
Or file exchange and return request here
What Delivery Services Do We Use?
We are currently partnered with
-Postex
-TCS
We offer safe and timely shipping and delivery, to keep our customers happy and satisfied.
Defective Item
In case of any damaged item or defective item, return it to the courier service and get in touch with customer support, and explain your issue, we would love to resolve your issue and get you your desired item for a good relationship.
A different item from what you ordered:
In case you ever received something different from what you ordered, return it to the courier service and get in touch with customer support, and explain your issue, we would love to resolve your issue and get you your desired item for a good relationship.
With us nothing is off the border:
We provide shipping in military and cant addresses as well with our trusted Shipping Partners.
Order taking too long to arrive:
If the delivery time has exceeded the days given when you ordered, kindly don’t worry about it, and contact us through the Contact us page we will conduct an investigation for you as soon as possible and will get your parcel to you in one piece.
Customer Services:
We provide 24/7 generous and live customer services in case of any queries about their orders or about anything regarding that, we will be there for you via the
Contact us page
Mail at admin@noveltywatches.pk
Live chat
Call us at +92 321 1032806