Return & Exchange Policy

Please Note That:

  • Items whose Polythene Wrap would be peeled, will not be exchanged
  • You must request an Exchange under 15 days of the date of purchase with the original Invoice or Receipt
  • Contact the customer service team as soon as possible with your order number via the Contact Us Form or by phone at +92 332 1032806 if you desire to exchange your order
  • The Exchanging items must be unbroken, unwashed, and unworn, with the original tags and labels still on them
  • If a consumer is not happy with their purchase, they have 15 days from the date of purchase to replace it by sending an email to our customer service staff explaining their dissatisfaction at admin@noveltywatches.pk
  • If an item is found to be defective, we will send you a replacement product as long as the exchange request is made within three days of the original purchase date and includes the original invoice, you don’t have to return the product to us in these type of situations; instead, we will make arrangements for you to pick up the original package and deliver the right item to you
  • Complains calls will be taken at +92 332 1032806 from 10 am - 6 pm
  • Novelty watches disclaim liability for any harm caused by using an item improperly
  • Please be aware that the shipping and Cash on Delivery fees are non-refundable and are not included in the exchange value of your purchase
  • Within three days of delivery, a product or item that is wrong, incomplete, defective, or damaged can be returned or exchanged
  • Products cannot be exchanged for this reason since the actual color or texture of the finished item may somewhat differ from what is displayed on screen due to variations in color monitors/screens and lighting used during the photoshoot
  • Items from our Sale and Discount categories ARE NOT EXCHANGEABLE OR RETURNABLE
  • Product add-ons (Leather straps and etc.) are not eligible for exchange
  • When a return request is found to be abusive towards our generous return policy, or when a product is delivered without tags or any other necessary components as mentioned above, Novelty Watches has the right to refuse the return.
  • The Return and Exchange policy is subject to change by Novelty Watches without prior notice
  • Shipping costs for a defective item will be paid by the company; in comparison, shipping costs for a product exchanged (with no defects) will be paid by the client
  • Return and exchange policy doesn’t apply to clients outside the country
  • Exchanged is only possible once on an order made by any customer
  • Please Enlist your reasons while requesting an Exchange, that would help us to proceed with your request further without any questionaries’
  • In case of any damaged item is delivered, please provide pictures and videos if possible for further clarification.

Note: Every product on our website is 100 percent original and delivered by Brand; any consumer who doubts this claim must provide Brand with proof. If not, returns won't be accepted.